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An Austrian player deposited 150 EUR via Paysafe but the money did not appear in the casino account. Communications with the casino have not resolved the issue, as they suggest waiting for a few days. The complaint was resolved as the player's deposit got credited.
The player has requested a tracking number multiple times but was ignored. The player later informed us that the money was at first rejected by the bank, but later on, he successfully received his winnings. Therefore, this complaint could be closed as resolved.
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The player from Denmark is questioning the number of personal documents which are required for the KYC verification. After specifying what was the issue with the verification, the player eventually received her winnings and the complaint is resolved.
Вся мужская одежда больших размеровБрюкиВерхняя одеждаДжемперы, свитеры также кардиганыДжинсыДомашняя одеждаМайкиНижнее бельеПиджаки как и костюмыПлавки и шорты для плаванияРубашкиСпортивные костюмыТермобельеТолстовки в свой черед олимпийкиФутболки как и полоШорты
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The player from Germany requested a withdrawal, but it was delayed due to unfinished KYC. The player informed us, this issue was resolved.
The player's requesting a refund as his deposit limit did not work. The casino has refunded the player due to a bug in their deposit limit feature, and the complaint was closed as "resolved".
The player from Germany, with VIP Silver 5 status at Ninecasino, had had difficulty withdrawing funds. Although she was fully verified, the support team had required additional documents and eventually cancelled all of her withdrawals. The player suspected an account hacking incident in January might have been linked to her current issues.
The player from Netherlands had requested a withdrawal and it had been pending for a few days before he submitted the complaint. The complaint was resolved. The player received the payment 10 days later. The payment was delayed due to issues on the payment provider's side.
The player from Germany is experiencing difficulties withdrawing their winnings due to ongoing verification. Player’s complaint has been resolved successfully.
Pino Casino hat gute Bonusbedingungen und zahlt auch aus! Aber ... macht es unglaublich schwer, sich zu verifizieren und verlangt entgegen jeder Vernunft für jede einzelne Einzahlung einen Screenshot und das ist auch nicht nicht genug, sie wollen auch noch die IBAN und auch Adresse etc haben, die ich nicht im Screenshot bekomme.
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After тут the player had lodged a complaint, we had mediated the communication between the player and the casino. The casino eventually responded, had apologized for the inconvenience and confirmed that a refund had been processed. The player had confirmed receiving the refund, resolving the issue.